Customer Service Secrets from Sir Richard Branson

“A good leader doesn’t get stuck behind a desk...”

Let us go through this video (from the archives of Forbes) and know customer service secrets from Sir Richard Branson.



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Customer service and brand management

Every customer is unique and different. A standard approach may not work with every one of them, and it takes a positive approach and patience to handle difficult customers.

Every day, representatives interact with millions of people at different places. One must admit that customer experiences vary on a daily basis, but this is part and parcel of business.

One has to be nice, friendly and helpful with the customers. ANB Promotions appreciates everyone that helped the clients establish brand reputation in the UK market.

Keep up the good work!